Terms and conditions
please carefully read the terms and conditions below.
1) GENERAL CONDITIONS
The company LRS Creative d.o.o., Split, Odeska 13, OIB: 64934978271 (hereinafter referred to as “The Daltonist” or “Seller”) provides interested parties with the opportunity to purchase products from its range using the online service of the Internet or web store that can be realized through the website thedaltonist.com (hereinafter referred to as the “Website”, and the online service of the online store “Web Store”). The service in question always includes an up-to-date offer by the Seller of selected items, the possibility of electronic payment for selected products and the organization of delivery of purchased items to the person who issued the order or purchase order to the Seller (hereinafter “User” or “Buyer”).
These General Terms and Conditions regulate the overall procedure of selling the product to the User by the Seller, and by placing an order to the Seller or confirming the order, the User / Buyer confirms that he is fully aware of and agrees with these General Terms and Conditions.
The General Terms and Conditions that apply to a specific transaction between the Seller and the User are those that are publicly published on the Website through which the transaction is performed at the time of confirmation of the transaction. Users are instructed to check the applicable General Terms and Conditions before each purchase.
The right to use the Web Store is a personal right of the User and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons.
It is considered that the Agreement on the purchase and sale of products between the Buyer and the Seller is concluded at the time of confirmation of the order of the product, about which the Seller issues a confirmation to the User electronically. In the event that the User wishes to cancel the order, he can do the same no later than one hour after receiving the confirmation of the Seller by sending a request via e-mail address email@example.com.
The User or the Buyer can only be an adult and able-bodied natural and legal person. The Seller shall not be liable for any act contrary to this provision.
The User or the Buyer is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The user is obliged to provide accurate, complete and valid personal data when filling out the registration form. Doing the opposite, authorizes the Seller to deny such user access or realization of all or part of the offered services.
In the event of occasional interruption of the Seller’s services, which may be caused by technical reasons, and possibly during the transmission of information on the Internet, the User will not hold the Seller responsible for any data loss.
The Seller reserves the right at any time and without prior notice if it deems it necessary to cancel or change the content of the General Terms and Conditions, product range, product prices or the content of the Website.
The Web Store is used solely at the responsibility of the User. The Seller is released from any liability for damage that may occur during the visit to the Website due to illegal actions of third parties, computer viruses, interruption in the communication line, unauthorized access, inappropriate behavior, negligence and the like, and other cases for which the Seller is not responsible. The Seller is released from any liability in the event of circumstances that prevent the use of the Web Store. The terms of this chapter apply to the entire content of the Website.
The seller reserves the right to make errors in the description and image of the product set according to the information of the manufacturer. All content posted on the Website is posted to make it easier for the customer to make a choice when making a purchase. We are not responsible for unintentional errors.
The Consumer Protection Act (NN41 / 14, 110/15) applies to business conditions. Company information: LRS CREATIVE d.o.o. Headquarters: Odeska 13, 21000 Split, Croatia Email: firstname.lastname@example.org IBAN: Company registered in the Court Register of the Commercial Court in Zagreb in 2008. under the registration number of the subject: 02412420 OIB: 98847631269 Share capital:
2) TYPES AND METHODS OF PAYMENT
Offering and payment on the website is done in Croatian kuna . Retail prices are expressed with the corresponding VAT. The listed prices are valid for online purchases, regardless of the possible price for the same product in the store.
The Seller is authorized to change prices without prior notice as it is authorized without prior notice to change prices exclusively for the Web Store. You can pay for the ordered products in the following ways:
with Maestro, MasterCard, Visa, Visa Electron cards.
with cash on to the delivery person when picking up the product.
direct bank transfer (Virman).
payment by cards..
If you have chosen to pay by credit card, on the secure page mypos.eu you select the type of credit card you are paying with (Maestro, MasterCard, Visa, Visa Electron) and enter the information about the credit card holder and other necessary information.
3) DELIVERY AND COLLECTION OF GOODS
The Seller delivers the ordered products independently through his delivery service or uses the services of the carrier DPD (DPD DIREKTNA PAKETNA DISTRIBUCIJA CROATIA doo Slatinska 7,10360 Zagreb-Sesvete).
For orders placed by 12 noon on Monday to Friday days, the Seller will issue an electronic order to DPD on the same day, and for orders placed after that time, the order will be issued the next business day.
Upon placing an order with DPD by the Seller, deliveries will be made according to the general conditions of the carrier. If the Seller decides to make a certain delivery independently, the delivery time cannot be longer than the period in which the products would be delivered by DPD.
Delivery is made to the entrance to the facility at the address specified by the User, and it can be organized only in the Republic of Croatia. The courier is not obliged to carry the goods to the floor where the transferee is located.
Acceptance of the goods is signed exclusively by the person indicated as the User when ordering. If any other person picks up the goods at the location, the delivery will be deemed to have been duly made.
The Seller delivers products ordered in the amount of or more than HRK 600.00 with value-added tax per order delivered free of charge or without calculating the cost of transport, and delivery of orders in the amount of less than HRK 600.00 is additionally charged HRK 55.00 (VAT included) per package.
All products are packed in transport packaging in such a way that they cannot be damaged by normal transport handling. When taking over the product, the Buyer is obliged to check for any damage and immediately complain to the courier or refuse to pick up the shipment on which external damage is visible.
When taking over the goods, the buyer is obliged to sign a delivery note, which the delivery person takes as a confirmation of collection. In the event that the Buyer does not receive the goods within the agreed time, he is asked to notify the Seller as soon as possible by e-mail or phone!
4) RETURNS AND COMPLAINTS
The Buyer exercises the right to return the goods and complaints in accordance with the provisions of the Consumer Protection Act (Official Gazette, No. 41/2014).
The Buyer inspects the products when receiving the delivery and then has the right to complain about visible defects of delivered goods, especially the quantity of delivered goods , whereas the defects that could not be detected by normal inspection when taking over the product, the buyer must notify the seller without delay.
If the Buyer finds, during the first use of the product, that the product delivered is defective, they are instructed to send a complaint stating the order number or username and description of the complaint via e-mail email@example.com.
5) PRIVACY AND SECURITY
Protection of personal data The Seller collects personal data of Customers only with his prior consent and to the extent necessary to fulfill its obligation and may use them to inform about new and promotional products and deliver promotional materials, newsletters, improve relations with Customers and check other data necessary for online shopping. Access to the newsletter database and the Customer database with the personal data of the Buyers is accompanied by a specialized company for creating web stores.
The Seller undertakes to protect the Personal Data of the Buyers in accordance with the Personal Data Protection Act and undertakes not to disclose the personal data to third parties in any way without the consent of the Buyer (except for data necessary for business partners to deliver the purchased product).
Exceptions to this are cases in which the Seller, by a valid order of the authorized state bodies, in accordance with the law, is obliged to submit or allow access to the personal data of the Buyers.
The Seller does not record your credit card number or store transaction data, but uses the services of a third party, an authorized bank, to encrypt your credit card, which encrypts your data.
The customer has the right to request the addition, correction, or modification of incorrect personal data.
Privacy Statement and Confidentiality of Personal Data
LRS CREATIVE d.o.o. is responsible for all owned websites and all contained data and is in compliance with the General Regulation on Personal Data Protection.
When registering the User when using the Web store, the Seller collects and processes the User’s data with their consent for the purpose explicitly stated in the consent, and in accordance with Article 7 of the Personal Data Protection Act.
In case the User wants to revoke the issued consent, he can do the same by sending an e-mail to firstname.lastname@example.org. Upon receipt of the request for revocation of consent, the Seller shall permanently destroy all data on the User, except that which they are obliged to keep in order to fulfill their obligations to the User or due to obligations prescribed by positive regulations of the Republic of Croatia.
If the User does not withdraw the issued consent earlier, the Seller stores and processes personal data only for as long as is necessary for the execution of a certain legitimate purpose, unless the applicable regulations provide for a longer period of storage for a particular purpose. In the case of giving consent to marketing, we keep the data as long as the consent is not withdrawn.
By making efforts to maintain the website according to the needs of our users with the information they need, we use technology that collects, processes, and selects data on how our website is used.
Purpose of data collection
Sales and products – to process your sales.
Customer support and marketing – for answering inquiries and giving news and offers.
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer:
for the implementation of contracts for the delivery of goods, we will share data with distribution service providers with whom we cooperate and have concluded contracts.
The distribution service provider, according to its terms of business, may request the user a personal document for inspection and / or record certain data from the document when delivering goods or services.
If the User is not willing to submit such information necessary for the delivery of the package, i.e. proof of the Customer, the service or goods will not be able to be performed or delivered.
to state institutions that request data for inspection due to some third processing of the same.
companies that professionally deal with automated sending of advertising messages.
companies that the Seller uses for the development and implementation of online services.
Access to the web shop is possible with or without registration.
When registering, the User may be asked for certain personal data such as name and surname, e-mail address, residential address, telephone number. Upon registration, the User accesses his database on the Web Store.
When purchasing without registration, only the data necessary for the delivery of the purchased goods are collected and the specified data is stored for the purpose of fulfilling the contract.
The User of the Website can choose whether or not he wants to receive promotional messages, regardless of whether he has registered through the Website or not.
The data provided by the User during registration are stored on the Web store server and in the business program to which the employees of that department have access, along with the codes for access to the business program.
The Customer may deactivate his registration at any time.
Personal data storage locations All data is stored on several media:
user data as a buyer is stored on a leased part of the server (hosting) of the company that provides accommodation for the Seller’s website.
in the EasyShip business program for delivery purposes.
The User at any time has the opportunity to access their data stored on the website where they can revise, change, and delete. All changes made to the website will be recorded within the business program itself.
6) WRITTEN CONSUMER COMPLAINT
In case of the User’s dissatisfaction with the Seller’s services, a written complaint can be sent via e-mail email@example.com.
If the User wants to file a complaint in the field of personal data protection, he can do the same via e-mail address firstname.lastname@example.org.
7) COOKIES POLICIES